Unlimited Hosting sucks the big one
The short
Don’t sign up for hosting from Unlimited Hosting, AKA Bug Software. If you want excellent uptime and existent customer service, go elsewhere.
Why I switched to another hosting company
When your client gives you the requirement of low-priced hosting, you’re going to get hit-or-miss. At the time I signed up, I got my client CFMX 6.1 hosting for $8 a month. Unfortunately, we got what we paid for.
A couple years later, the company upgraded their 6.1 servers to version 7. “Cool!” most would respond. “Not so cool,” was my response because they did it without any warning. It turns out that our web site didn’t break directly because of the transition. The web site broke because the hosting company didn’t bring over the mappings to the new install. When I asked them to fix it, they seemed surprised that I wanted it done right away. (C’mon guys!)
A few weeks ago, a blank index.html ended up on my client’s web site, which took precedence over my index.cfm. I emailed Unlimited Hosting and asked them to fix it. (This was before I realized the blank file was placed there.) No response. I called to have it resolved. No answer. I left a voicemail (which is unacceptable to have to do with a hosting company, period!). No response.
I signed my client up for a different hosting account with Host My Site, whom I highly recommend. I called to have the Unlimited Hosting account canceled. Left a voicemail. No response. I emailed them to have the account canceled. No answer. My client still got charged for the month. I had to go into Paypal and manually cancel the subscription.
This is awful customer service. Unfortunately, posting an entry on my blog is all I can do. All I can hope for is that someone Googles “unlimited hosting” and runs across this entry. Please let me know via comment if you run across this entry and I save your ass.